Last Updated: [Date]
At [Your Online Grocery Shop Name], we are dedicated to getting your fresh groceries to you as quickly and reliably as possible. This policy outlines our delivery areas, fees, timelines, and procedures.
1. Delivery Areas
We currently offer delivery services within the following areas:
[List specific cities, zip codes, or neighborhoods, e.g., “All of Metro City within the 12345 zip code area”]
We are constantly looking to expand our service areas. If you are outside our current delivery zone, you can sign up for our newsletter to be notified when we launch in your area.
2. Delivery Timeframes & Slots
To ensure freshness and efficient service, we operate using scheduled delivery slots.
Same-Day Delivery: Orders placed before [e.g., 11:00 AM local time] may be eligible for same-day delivery, subject to slot availability.
Next-Day & Scheduled Delivery: You can select from available delivery time slots for the next day or up to [e.g., 7 days] in advance.
Delivery Windows: You will choose a delivery window (e.g., 9:00 AM – 11:00 AM, 5:00 PM – 7:00 PM) during checkout. We make every effort to arrive within your chosen window.
Please Note: Delivery times are estimates and are not guaranteed. While we strive for punctuality, factors like traffic, weather, and unforeseen circumstances may cause delays.
3. Delivery Fees
Our delivery fees are structured as follows:
Standard Delivery: [e.g., $3.99] for orders under [e.g., $75].
Free Delivery: Enjoy FREE delivery on all orders over [e.g., $75].
Express/Rush Delivery: For a fee of [e.g., $7.99], you can prioritize your order for the earliest available slot.
All fees are subject to change and will be clearly displayed at checkout.
4. Order Cut-Off Times
To allow us time to carefully pick and pack your order, we have the following order cut-off times for each delivery day:
For Same-Day Delivery: Orders must be placed by [e.g., 11:00 AM].
For Next-Day Delivery: Orders must be placed by [e.g., 10:00 PM] the night before.
Orders placed after the cut-off time will be scheduled for the next available delivery day.
5. The Delivery Process
A. Unattended Delivery: For your convenience, we offer unattended delivery. During checkout, you can provide specific delivery instructions (e.g., “leave at the back door,” “leave with concierge,” “gate code is 1234”).
B. Meeting the Driver: If you will be home, our driver will hand the order directly to you. For perishable items, this is the preferred method.
C. If No One is Available: If no one is available to receive the order and no unattended instructions are provided, our driver will attempt to call you using the phone number provided. If they cannot reach you, they may:
Leave the order in a secure, shaded location if it is safe to do so (for perishables, this is often not safe).
Return the order to our warehouse.
D. Return-to-Warehouse Consequences: If an order is returned to our warehouse due to unattended delivery and failed contact, we will attempt to reschedule delivery. A re-delivery fee may apply. If re-delivery is not possible, the order will be canceled and refunded, minus any costs we have incurred.
6. Inspection of Goods
We ensure the highest quality control when packing your order. However, we recommend you inspect your groceries upon delivery. Please refer to our [Link to your Refund & Return Policy] for instructions on how to report any issues like damaged, missing, or incorrect items. Please report any issues within 24 hours of delivery.
7. Factors Beyond Our Control
We cannot be held liable for delays or failures in delivery resulting from circumstances beyond our reasonable control. This includes, but is not limited to: severe weather, natural disasters, road closures, traffic accidents, strikes, or vehicle breakdowns.
8. Contact Us
For any questions about your delivery, please contact our customer service team before your scheduled delivery window if possible.
Email: [delivery@yourwebsite.com]
Phone: [Your Phone Number]
Live Chat: [If available on your website]