Terms & Conditions

Last Updated: [Date]

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and [Your Online Grocery Shop Name] (“Company,” “we,” “us,” or “our”), concerning your access to and use of the [YourWebsite.com] website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site and placing an order, you have read, understood, and agree to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

1. User Representations

By using the Site, you represent and warrant that:

  • You have the legal capacity to enter into a binding contract.

  • You are not a minor in the jurisdiction in which you reside.

  • You will not access the Site through automated or non-human means, such as a bot, script, or web crawler.

  • You will not use the Site for any illegal or unauthorized purpose.

  • Your use of the Site will not violate any applicable law or regulation.

2. User Registration

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

3. Products and Orders

A. Product Information: We strive to display the colors, images, and descriptions of our products as accurately as possible. However, we do not guarantee that your screen’s display of any color will be accurate. The actual packaging of a product may contain different information from what is shown on the Site. All products are subject to availability, and we cannot guarantee that an item will be in stock. We reserve the right to discontinue any product at any time.

B. Pricing: We reserve the right to correct any pricing errors on the Site, even after an order has been submitted. In such a case, we will notify you and offer you the option to confirm your order at the correct price or cancel it.

C. Order Acceptance: Your placement of an order constitutes an offer to buy. Our acceptance of your order is made only when we send you an order confirmation email. We reserve the right to refuse or cancel your order for any reason, including but not limited to: product availability, errors in the product or pricing information, or issues identified by our credit and fraud avoidance department.

4. Purchases and Payment

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

We accept the following forms of payment: [List accepted payment methods, e.g., Visa, MasterCard, American Express, PayPal].

You authorize us to charge your chosen payment provider for any purchases made. Sales tax will be added to the price of purchases as deemed required by us.

5. Delivery

A. Delivery Areas: We currently deliver to the following areas: [List your delivery areas, e.g., “within the city limits of [City Name]”].

B. Delivery Times: We will provide an estimated delivery window. While we make every effort to deliver within this timeframe, all delivery times are estimates and are not guaranteed. We are not liable for any delays in delivery due to circumstances beyond our reasonable control (e.g., severe weather, traffic, strikes).

C. Unattended Delivery: You are responsible for ensuring someone is available to receive the delivery at the specified address. If no one is available, our delivery driver will attempt to contact you. If they cannot, they may, at their discretion:

  • Leave the order in a secure, shaded location (for perishables, this may not be safe and thus unlikely).

  • Return the order to our facility.

In the event of a return-to-warehouse due to unattended delivery, you may be subject to a re-delivery fee or your order may be canceled and refunded, minus any costs we have incurred.

D. Inspection of Goods: You should inspect the goods at the time of delivery and notify us of any issues (e.g., damaged items, incorrect items, missing items) within 24 hours as per our [Refund and Return Policy].

6. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

  • Systematically retrieve data or other content from the Site to create a collection, compilation, database, or directory.

  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email.

  • Use the Site to advertise or offer to sell goods and services.

  • Circumvent, disable, or otherwise interfere with security-related features of the Site.

7. User Generated Contributions

The Site may invite you to chat, contribute to, or participate in blogs, message boards, and other functionality, such as leaving reviews. Any content you post must be original to you and not in violation of any third-party rights. We may, but have no obligation to, monitor and edit or remove content that we determine in our sole discretion to be unlawful, offensive, or objectionable.

8. Third-Party Websites and Content

The Site may contain links to other websites (“Third-Party Websites”). We are not responsible for the content of Third-Party Websites and do not investigate, monitor, or check them for accuracy or completeness. You access any Third-Party Websites at your own risk.

9. Site Management

We reserve the right, but not the obligation, to:

  • Monitor the Site for violations of these Terms and Conditions.

  • Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms.

  • Refuse, restrict access to, or disable any of your contributions.

  • Otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

10. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.

11. Governing Law

These Terms shall be governed by and defined following the laws of [Your Country/State]. [Your Online Grocery Shop Name] and yourself irrevocably consent that the courts of [Your City/State/Country] shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

12. Disclaimer

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF.

13. Limitation of Liability

IN NO EVENT WILL WE, OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR DATA LOSS, ARISING OUT OF YOUR USE OF THE SITE.

14. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your use of the Site or a breach of these Terms and Conditions.

15. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Email: [legal@yourwebsite.com] or [support@yourwebsite.com]
Mailing Address: [Your Company’s Physical Address]
Phone: [Your Phone Number]

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